Shipping Policy

At Earth & Flame, every order is packed with care and shipped through trusted carriers to ensure your products arrive safely — whether you’re in Australia or overseas.

Order Processing

We usually process and ship orders within 2–3 business days. During busy periods or new releases, this may extend slightly.

Once your order is dispatched, you’ll receive a confirmation email with your tracking link.

Shipping Options

We ship using Australia Post with both Standard and Express options available at checkout.

Shipping costs are automatically calculated at checkout based on your parcel weight, size, and destination.

Estimated delivery times:

• Australia Standard: 3–8 business days
• Australia Express: 1–3 business days
• International Standard: 6–21 business days, depending on destination
• International Express: 4–10 business days

Delivery times are estimates and may vary depending on customs clearance, postal delays, or regional delivery networks.

Free Shipping Australia-Wide Over $100

Orders over $100 receive free standard shipping Australia-wide. Shipping rates for orders under $100 are calculated at checkout based on parcel size, weight and destination.

Tracking Your Order

All orders include tracking. Once dispatched, you’ll receive an email with your tracking number.

For real-time updates, you can use the Australia Post tracking website or download the AusPost App.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import fees, or taxes charged by their local authorities.

We are unable to mark parcels as “gifts” or reduce declared values, as this is against postal and customs regulations.

Delivery Issues & Delays

Once your parcel has been handed over to Australia Post, delivery is subject to their network and international postal partners.

We are not responsible for delays caused by customs inspections, incorrect addresses, or courier disruptions.

If your parcel appears lost or delayed beyond the estimated timeframe, please contact us at info@earthandflame.com.au with your order number, and we’ll assist with tracking and lodging an enquiry.

Incorrect or Uncollected Parcels

If your order is returned to us due to an incorrect address, refused delivery, or non-collection, we can resend it; however, a new shipping fee will apply.

Packaging & Care

All products are handmade and packed with care to ensure safe transport. We do our best to ship your order promptly, even during busy periods.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
info@earthandflame.com.au