Product Safety & Care

Before You Burn

• Trim the wick to 6 mm before each burn.
• Ensure the surface is clean and level.
• Allow the candle to come to room temperature before lighting, especially if stored in very hot or cold environments.

While Burning

• Always burn within sight.
• Allow the entire top layer of wax to melt on the first burn to help prevent tunnelling.
• Do not burn for more than 4 hours at a time.
• Leave at least 10 cm between burning candles.
• Do not move the candle while it is lit or while the wax is liquid.
• Glass containers may become hot during use. Handle with care.

When to Stop Using the Candle

• Discontinue use when 10 mm of wax remains or when the wick clip becomes visible.
• Never burn a candle all the way to the bottom of the container.

After Use

• Allow the candle to cool completely before touching or moving it.
• To clean soot from glass containers, use a damp cloth only after the container has cooled.

Storage & Handling

• Store candles in a cool, dry place away from direct sunlight.
• Avoid placing candles in areas with high humidity or fluctuating temperatures.

Additional Tips

• If your candle smokes or flickers, extinguish it, trim the wick, and relight.
• Use a snuffer or lid to extinguish the flame instead of blowing it out.

First Aid

• If contact with eyes occurs, rinse immediately with clean water and seek medical advice.
• If contact with skin occurs, wash with soap and water. Discontinue use if irritation develops.
• If swallowed, seek medical advice immediately.

Surface Safety

• Do not place on polished, painted, varnished, or printed surfaces.
• May stain or damage surfaces. Wipe up spills immediately.
• Place diffusers on a stable, non-porous surface away from fabrics, delicate finishes, and electrical items.

Directions for Use

• Remove the stopper from the bottle and insert the reeds.
• Allow reeds to absorb fragrance for up to 24 hours before turning them over.
• We suggest flipping reeds 1-3 times per week or if the tips dry out. Flip less frequently if fragrance throw is sufficient.
• Use in a well-ventilated area to avoid fragrance build-up.

Storage & Handling

• Store in a cool, dry place away from direct sunlight.
• Avoid placing near open windows, fans, air-conditioning vents, or high-traffic areas where the diffuser could be knocked over.
• Keep the bottle upright to avoid leaks or spills.
• Do not use if the bottle or closure is cracked or damaged.

Additional Tips

• Wash hands thoroughly after handling reeds.
• Reeds may become discoloured over time. This is normal and does not affect performance.
• Do not reuse reeds between different scents, as they absorb fragrance permanently.

First Aid

• If contact with eyes occurs, rinse immediately with clean water and seek medical advice.
• If contact with skin occurs and irritation develops, wash with soap and water and discontinue use.
• If swallowed, seek medical attention immediately.

Surface Safety

• Always test spray on an inconspicuous area first.
• Do not spray directly onto fabrics, polished wood, leather, or painted surfaces, as staining or damage may occur.
• Wipe up any overspray or spills immediately.

Directions for Use

• Shake well before each use.
• Spray into the air, away from your face and body.
• Use in a well-ventilated area.
• Avoid excessive spraying or fragrance build-up.

Storage & Handling

• Store in a cool, dry place away from direct sunlight and heat.
• Do not expose to temperatures above 30°C or leave inside parked vehicles.
• Keep the bottle upright and tightly sealed when not in use.

Additional Tips

• Room sprays are designed for ambient use only. Do not use as a body spray or deodorant.
• For best results, spray near room entryways or into corners for even fragrance distribution.

First Aid

• If product gets into eyes, rinse thoroughly with clean water.
• If irritation persists, seek medical advice.
• If swallowed, seek medical advice.

Directions for Use

• Lather with water and apply to skin.
• Rinse thoroughly after use.
• Avoid use on broken, irritated, or highly sensitive skin.

Storage & Handling

• Store in a cool, dry place away from direct sunlight and excess moisture.
• Allow soap to dry between uses to help extend its life.
• Keep on a well-draining soap dish to prevent softening.
• Soap may sweat in cooler temperatures.

Additional Tips

• As with any fragranced or essential oil product, patch test before first use if you have sensitive skin.
• Natural colour and scent may vary slightly between batches. Each bar is handcrafted in small batches, so slight variations in shape and finish may occur. Every soap bar is made to a minimum net weight of 150g.

Safety Documentation

If required, you can request product safety information for our soaps by contacting us via our contact page.