Refund policy
Refund Policy
Last updated: 6 May 2026
At Earth & Flame, we take care in preparing and packing every order. If there is an issue with your order, please contact us so we can review it and help resolve the matter.
For all refund, return, damaged item or order concerns, please contact us at:
Please include your order number, name, contact details and a brief description of the issue. If the item is damaged, faulty or incorrect, please also include clear photos of the product and packaging.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect, unsafe or not as described, please contact us as soon as possible at:
We will review the issue and, where appropriate, offer a suitable remedy such as a replacement, refund or other resolution in accordance with Australian Consumer Law.
Please do not dispose of the item or packaging until we have reviewed your claim, as photos or return of the product may be required.
Refunds
Once your refund request has been reviewed and approved, any refund will be processed back to the original payment method where possible.
Please allow time for your bank, card provider or payment service to process the refund after it has been issued.
Australian Consumer Law
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
You may be entitled to a remedy if a product is faulty, damaged, unsafe, incorrectly supplied or does not meet consumer guarantees.
Contact Us
For all refund, return or order concerns, please contact us at:
Earth & Flame
Email: info@earthandflame.com.au